Return and Refund policy

 

At JWEL, we are dedicated to providing our customers with the highest quality products and an exceptional shopping experience. To maintain the integrity of our products, we conduct rigorous quality checks before dispatching every order. Therefore, we do not offer returns or exchanges, except in cases of damaged or defective items.

1. Quality Assurance
We take great pride in the quality of our jewelries. Before any product is shipped, it undergoes a thorough quality inspection to ensure that it meets our stringent standards.

2. Return or Exchange Process for Damaged or Defective Items
In the rare occurrence that you happen to receive a damaged or defective item, kindly furnish us with an unaltered unboxing video of the package within one day of its delivery. We assure you that we will collaborate with you promptly to address and resolve the issue to your satisfaction.

3. Non-Returnable Items
Apart from damaged or defective items, all other products sold by JWEL are non-returnable and non-exchangeable. This policy ensures that you receive a brand-new product that has not been previously worn or used by another customer.

Apart from condition reserved herein above, the following products                                                                            
shall not be eligible for return or replacement, viz:                                                                        
1. Any product that exhibits physical damage to the product.                                                     
2. If the Return or Exchange is requested after 48 hours of receiving the shipment.                    
3. If the product is made to order by the customer.    

4. Contact Information
If you have any questions or require assistance with a damaged or defective item, please contact our customer support team:

Email: jwel.customercare@gmail.com

At JWEL, our commitment to quality means that you can shop with confidence, knowing that each product you receive has passed our rigorous inspection process. We apologize for any inconvenience this policy may cause, and we appreciate your understanding as we maintain the highest standards for our products.

Note: if you claim for the missing product in your order, It is important to have an unboxing video.                                                                            
Without this, we won’t be able to take any action on the issue !!